Overview
This guide describes how to Collect console logs in Google Chrome and Firefox.
Collecting console logs (Chrome browser)
Some issues can be specific to a user and may be difficult to troubleshoot without more detailed information. Console logs help debug issues by giving us insights into error messages that get documented by your browser.
If your issue is still happening, please help us capture the console logs for the error by performing the following steps:
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Click on the Chrome settings button (
the three dots in the upper-right-hand corner of the browser) - Go to More tools > Developer tools. This should open up the Chrome developer tools panel
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Click on the "Console" tab in the Chrome developer tools panel:
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Click & drag to select the text inside the console area.
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Right-click> Copy will copy text to your clipboard. Paste it into the relevant discussion topic or survey.
Note: do not refresh the tab before capturing logs. Doing so will delete the console log and defeat the purpose of capturing the logs.
Collecting console logs (Firefox browser)
- In Firefox, click > More Tools > Web Developer Tools. The web console appears.
- With the Console tab selected, click and select Persist Logs
- Click again and select Show timestamps.
- Leave the console open and perform the steps that reproduce the issue
- Select and copy the console log text
- Paste the log into a plain text file and save the file.
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