Steps to collect browser logs

Step 1: Open the Chrome menu and navigate to Developer Tools. You can open Developer Tools with keyboard shortcuts or through the Chrome menu. The keyboard shortcuts are:

• Mac OS: CMD+Shift+J or CMD+Shift+C
• Linux, Chromebook and Windows: Ctrl+Shift+J
• From the Chrome menu: Open the Chrome menu and go to More Tools > Developer Tools.

Step 2: Click on the settings icon in the upper right corner of the Developer Tools window

Step 3: Select the following checkboxes

1. Under Console
   1. Log XMLHttpRequests
   2. Show timestamps
   3. Preserve log upon navigation
2. Under Network
   1. Preserve log
   2. Record network log

Step 4: Close the window

Step 5: To select a filter level on the Console tab, locate the Log level list at the top right corner of the window. Choose any filter level that is not currently selected. If you want to select all levels, the log level selection will display as All levels.

Step 6: To collect network logs during issue reproduction, select the menu and anchor the window at the bottom by selecting the icon with the smaller box on the bottom next to the Dock side option.

Step 7: Keep the console open and replicate the steps necessary to reproduce the issue being investigated

Step 8: After reproducing the issue, navigate to the console tab and gather the log files. Simply right-click on the log lines and select "Save As" to save them

Step 9: Similarly, go to the Network tab and click on the export HAR icon (a download icon) to save the network logs

Step 10: If you need further assistance, you can upload the log file via a support ticket along with the approximate timestamp when the issue occurred and the call/task SID as a reference to troubleshoot the issue.