Steps to collect browser logs

Step 1:

Open the Chrome menu and navigate to Developer Tools. You can open Developer

Tools with keyboard shortcuts or through the Chrome menu. The keyboard shortcuts are:

• Mac OS: CMD+Shift+J or CMD+Shift+C

• Linux, Chromebook and Windows: Ctrl+Shift+J

• From the Chrome menu: Open the Chrome menu and go to More Tools > Developer

Tools.

Step 2:

Click on the settings icon in the upper right corner of the Developer Tools window

Select the following checkboxes

1. Under Console

• Log XMLHttpRequests
• Show timestamps
• Preserve log upon navigation

2. Under Network

• Preserve log
• Record network log

Close the window

Step 3:

To select a filter level on the Console tab, locate the Log level list at the top right

corner of the window. Choose any filter level that is not currently selected. If you want to

select all levels, the log level selection will display as All levels.

Step 6:

To collect network logs during issue reproduction, select the menu button ( three verticle dots) and select the "Dock to Bottom" option.

It's important to note that the network logs for the session will be lost if you close this

window or the tab.

Step 7:

Keep the console open and replicate the steps necessary to reproduce the issue being

investigated

Step 8:

After reproducing the issue, navigate to the console tab and gather the log files.

Simply right-click on the log lines and select "Save As" to save them

Step 9:

Similarly, if HAR logs are required, go to the Network tab and click on the export HAR icon (a download

icon) to save the network logs

Step 10:

If you need further assistance, you can upload the log file via a support ticket along

with the approximate timestamp when the issue occurred and the call/task SID as a reference

to troubleshoot the issue.