What do I need to sign up?
We have made the sign-up process simple and straightforward. The information that will be required from you to complete a successful sign up is as follows:
- Your contact details
- Company, business, charity or sole-trader information including registration number where applicable
- Verified email address
- Verified telephone number
- Basic information about your contact centre requirements
- Acceptance to our Terms and Conditions
How quickly can I be up and running?
We can deploy most RACE accounts in a matter of hours, typically 1-2 hours. All accounts start as a trial and we will call you after 1 day once the trial has begun to discuss converting your account into production mode.
Do you offer a trial?
Yes - all accounts begin as a trial. The trial currently supports 5 agents. It is allocated £20.00 credit which will give you a taste and feel of the service, this credit can be used for different channels such as voice, SMS, webchat and social media. After the trial has been consumed, if there is no agreement to extend services into production, the account will be stopped.
I only want RACE for a limited time
That is fine, we are happy to set up RACE for as short or as long as you like. You only pay for what you use.
Does RACE support Call Recording?
Yes, RACE can support call recording, please contact us to activate.
I am not a UK-based business, but can I still consume your service?
We are always looking to support new countries but unfortunately, the United Kingdom is currently only supported.
I am UK-based but I have agents situated in multiple countries?
We are more than happy to support remote agents who are not based in the UK, but the account must be with a UK-based company.
Is my data secure?
We process your data securely and in line with current Data Protection and GDPR Regulations. All of your data transfers through Europe and the UK.
I have bespoke requirements such as CRM integration
We have proven experience in delivering contact centres with complex technical integrations. We are able to offer integration with a number of CRM platforms and would be happy to discuss how we can assist you. More recently we have been helping our customers with PCI requirements. Please contact us to discuss the options. As standard, RACE offers a very simple "screen pop" integration with a URL that most CRMs support.
Will I be credit checked?
As part of the automated sign-up process, we carry out credit checks to verify your identity and company information. We do this to help prevent money laundering, criminal activity and fraud.
If we cannot verify your information automatically, we will review applications on a manual basis, for example, individuals, sole traders and new start-ups. Any applications that are referred on this basis will be reviewed by our internal finance and credit risk team. We calculate credit limits depending on company age, directors, sector, financial history and other credit profiling databases to assign a suitable credit limit. If you do not pass our internal credit scoring criteria, we may offer revised terms such as an increased deposit on account or pre-authorise funds. More information on this can be found in our Terms and Conditions.
We will open accounts instantly for UK Government Department, NHS.
How do I pay the security deposit?
We offer an option to pay by debit/credit card (AMEX, Diners, Visa, Mastercard). We accept Government Purchasing & Procurement Cards and Corporate Cards. We currently do not accept pre-paid cards. We do not accept cheque. All deposits must be paid by debit/credit card.
Once I have paid my deposit, can you invoice me?
Yes, once your initial deposit is paid, we can set you up on Direct Debit, providing suitable credit terms have been agreed upon.
I want to tell my friends about RACE!
We will consider introducer or referral schemes. Please contact us on 0345 8800 808 to discuss this.
I have been asked to provide additional ID and verification?
It is not always possible to verify identification electronically, and it may be required from time to time to verify your identity using a government-issued ID such as a driving license and passport. We may require copies of utility bills to confirm your address.
Can you provide numbers?
Yes, anywhere in the UK.
Can I bring my own carrier?
No, not currently.
How many calls does RACE support?
Where is your UK-based team situated?
We are geographically split between London and Manchester.
Can I port numbers into your network?
Yes, you can rent ranges or single numbers from us, or you can have your numbers from a different provider diverted to numbers we give to you. Unfortunately, due to COVID-19 we are only accepting port orders for those who listed on UK Government Critical National Infrastructure.