How to Login to Zendesk

This guide describes how agents, supervisors and admins can access and login to Zendesk and RACE integration.

Prerequisites:

• Agent is using a PC setup and tested according to RACE system requirements. Please refer to the 'Requirements for RACE' guide for more information.
• Agent has been issued with secure login details from their supervisor.

Guide Steps:

• Opening a new window in Google Chrome, enter the following URL: contactcenter.okta.com
• This will bring you to the single-sign-on (SSO) login page.

• Enter your RACE username and password (Which will be provided by your supervisor).
• You will now be signed into the SSO dashboard. Here you can view your available applications.

• Click on the Zendesk icon to launch the application.

• To be able to receive tasks, you will need to login to RACE within the Zendesk application. Click the Flex logo on the top-right hand corner of the Zendesk screen.

• A new Ciptex RACE window will pop up on the Zendesk screen. 

• Enter the run-time domain ("secure password") which will be given to you by your supervisor and click launch.

• Once successfully authenticated, the status box will display, showing any active tasks.