How to Enable External Party Conferencing on Calls

This guide describes how an administrator can enable External Party Calls so that agents can add an additional third party to a voice call whilst the call is active.

Conferencing in an external party can be used by users with the agent, supervisor, or admin roles. However, in order to enable conferencing in an external party, the admin role is required.

Guide Steps

• While logged in as a RACE administrator, navigate to the bottom left and select the Race Admin cogwheel [1].

• Below the list of currently installed plugins, the General Admin Settings will be visible.

• Click the Conference in an External Party toggle [2], changing it from opaque to red. Then click Save [3] to allow the changes to the settings to take place. 
• Agents on a call with a customer should now be able to dial in an external party following the steps in the article 'How to Add an External Party to a Voice Call'.