Ciptex RACE

Getting Started

• RACE Sign up Process
• What is RACE?
• What do you need to get started?
• RACE Roles
• Checking your RACE Environment is Set Up Correctly

RACE Training Material

• How to Login to RACE
• How to Login to Zendesk
• How to Answer an Incoming Call or Chat
• How to Make an Outbound Call
• How to Handle a Web Chat
• How to Initiate a Video Chat

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Help and FAQs

• Sign Up Process FAQs - Frequently Asked Questions (FAQs)
• In Flight FAQs - Frequently Asked Questions (FAQs)
• Technical FAQs - Frequently Asked Questions (FAQs)
• Requirements for RACE
• Common Issues with RACE
• How to retrieve Google Chrome Developer Logs

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