RACE Training Material
- How to Login to RACE
- How to Login to Zendesk
- How to Answer an Incoming Call or Chat
- How to Make an Outbound Call
- How to Handle a Web Chat
- How to Initiate a Video Chat
- RACE Video Settings
- How to Complete a Warm Transfer
- How to Complete a Cold Transfer
- How to Wrap Up a Call
- How to Enable External Party Conferencing on Calls
- How to Listen to Live Calls & Monitor Live Chat
- How to Listen to Call Recordings and View Chat Transcripts
- How to View Agent State
- How to Assign Agent Skills
- How to Enable and Manage RACE Outcomes
- How to create a schedule with operating hours
- Queue Management in Race
- How to Send Proactive SMS Messages to Customers
- How to import contacts from an external directory
- How to Enable the Agent to Agent Calling Plugin
- RACE Webform Plugin
- How to Set Up the Openwrks Plugin
- How to use Openbanking on a Call in RACE
- How to Enable the RACE Blacklist Plugin
- How to Enable RACE Dynamic Wrapup